Learning and Development Training Coordinator
Full Time • Corporate
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Sun Holdings has two exciting opportunities available for our Learning and Development team:
- Operations Training Coordinator focused on training for our brands, ensuring team members and managers within our restaurants and other brands are equipped to excel in their roles.
- Corporate Training Coordinator dedicated to addressing training needs at the corporate level, supporting organizational growth and development.
These roles are responsible for delivering a high-quality training experience for employees. Responsibilities include assessing training needs and managing and directing training programs. Reporting to the Senior Director of Learning and Development, the Training Coordinators ensure that training programs are consistently implemented, resulting in improved performance, productivity, and quality of work across the organization.
Our opportunities are located at our Corporate Headquarters in Dallas, Texas, where our culture is engaging and collaborative due to our onsite Monday through Friday operations. We invite you to learn more about Sun Holdings at www.sunholdings.net. We were awarded one of 2024 America’s Greatest Workplaces by Newsweek magazine!
Responsibilities:
Training Coordination and Facilitation
- Organize, schedule, and facilitate training sessions for new hires and existing employees.
- Lead in-restaurant rollouts for new initiatives, coordinating with the training department to align resources and support.
- Implement and maintain team member and management training programs, ensuring alignment with brand standards.
- Collaborate with team members to support training initiatives and program enhancements.
- Serve as a liaison between the training team, operational managers, and the Restaurant Support Center to meet the needs of both guests and team members.
New Hire Training Systems
- Deliver and execute training programs from onboarding through program completion.
- Monitor and assess training program effectiveness by analyzing trainee performance and reporting inconsistencies or deficiencies.
- Develop, maintain, and revise training materials and resources in response to job analysis, performance reviews, and feedback from managers.
- Partner with Human Resources and Talent Acquisition to create a robust onboarding program.
Training Material Management
- Maintain and organize program updates, ensuring the use of the LMS and other internal systems for effective training delivery.
- Create engaging digital content to enhance the training experience across different learning environments.
- Develop and manage internal communications related to training programs, updates, and initiatives.
Requirements:
- Bachelor’s Degree in Business, Organizational Development, Psychology, Hospitality Management or related field.
- 3+ years' experience in training and experience in corporate, restaurant, franchise, hospitality, or service sector.
- Experience with project management, needs assessment, and development of timelines with the ability to assess training effectiveness and provide insights on ROI to stakeholders.
- Professional written and verbal communication skills with experience in instructional content development.
- Proficiency with Learning Management Systems (LMS), Microsoft Office, and multimedia software.
Sun Holdings was founded in 1997 by Guillermo Perales, funded by an SBA loan. The company provides world-class management services to the franchise ownership teams of some of America’s most popular restaurants. The businesses serviced include over a thousand Applebee’s, Arby's, Burger King, Golden Corral, IHOP, McAlister’s, Papa John’s, Popeye’s, and Taco Bueno locations in 27 States. The collective portfolio of restaurants that Sun supports makes up the 2nd largest franchisee organization in the U.S. according to the Mega 99 2022 rankings.
Mission
Mission
Our mission is to create great locations and facilities so each unit operates at maximum potential. Our goal is to satisfy our customers' demands and exceed expectations for the products and services each brand offers. As we continue to expand, we want to hire dedicated staff and run a proficient business.
Vision
Vision
To be the nation’s leading retail and restaurant management-services company in total sales, operational metrics, customer satisfaction, and unit-level economics.
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401(K)
Health Insurance
Vision & Dental Insurance
Life Insurance
Paid Time Off
Paid Vacation
FREE Brand Meals