Future Opening: IT Support Specialist
Full Time • Sun Holdings Corporate
Responsive recruiter
Benefits and Perks:
- 401K with company match
- Health insurance including Medical, Dental, and Vision
- HSA with company match
- Earned Wage Access, Instant Pay Card
- Ancillary benefits including STD, LTD, and Life insurance
- Paid time off and paid holidays
- FREE lunch at local brand-related restaurants
- PerkSpot corporate nationwide discount program
- And much more!
Summary:
We are currently seeking an IT Support Specialist to help monitor, maintain, and support restaurant IT systems. In this role, you will prioritize user requirements, oversee system upgrades, and research new tools. The ideal candidate is highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.
Sun Holdings provides world-class franchise management services to the franchise ownership teams of some of America’s most popular restaurants. Brands serviced include over 1,200 Applebee’s, Arby's, Burger King, Cantina Laredo, Golden Corral, Freebirds World Burrito, IHOP, McAlister’s, Papa John’s, Popeye’s, Taco Bueno and Uncle Julio's locations in 35 States. The collective portfolio of brands we provide franchise management services to makes up one of the largest franchisee organizations in the U.S.
This position is located onsite Monday through Friday at our corporate headquarters in Dallas, Texas, where our engaging and collaborative culture helped earn us a spot on Newsweek's list of America’s Greatest Workplaces in 2024. Want to learn more about who we are? Visit us at www.sunholdings.net.
Responsibilities:
- Keep POS system functionality and configurations up to date through menu and coupon data management, testing all changes to functionality prior to deployment
- Monitor, maintain, and support all core restaurant systems, including POS, payment terminals, laptops, and tablets
- Provide support and troubleshooting for inventory management systems as needed
- Provide phone support to restaurant managers, including diagnosing and solving equipment and software issues, working directory with POS vendors as needed
- Assist in the deployment of new technology to the restaurants utilizing proven project management methodology
- Assist other teams within I.T. with the design and deployment of new applications, systems, or processes
- Assist other teams within I.T. with diagnosis, review, and resolution of Restaurant Systems issues
- Work closely with restaurant operations to enhance and improve the functionality, design, and configuration of in-store systems and training materials as needed
Requirements:
- 2+ Years of experience with POS Support is required
- Experience with Sicom, Par Brink Aloha preferred
- Basic knowledge of computer networking, PC hardware, Windows; phone and internet troubleshooting is a plus
- Previous help desk or IT support experience is required
- Knowledge and understanding of food/beverage inventory management
- College Degree preferred
- Ability to communicate effectively and professionally, both written and verbal, with all levels of the organization
- Able to adapt quickly to changes, including new systems, applications, and processes
- Strong problem-solving skills
- Excellent customer service skills
- Ability to work independently
We at Sun Holdings are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.
Sun Holdings is an Equal Opportunity Employer
Sun Holdings was founded in 1997 by Guillermo Perales, funded by an SBA loan, and provides world-class management services to the franchise ownership teams of some of America’s most popular restaurants. Brands serviced include over 1,200 Applebee’s, Arby's, Burger King, Golden Corral, IHOP, McAlister’s, Papa John’s, Popeye’s, Taco Bueno and Uncle Julio's locations in over 30 states. The collective portfolio of brands makes up one of the largest franchisee organizations in the U.S.
Mission
Mission
Our mission is to create great locations and facilities, so each unit operates at maximum potential. Our goal is to satisfy our customers' demands and exceed expectations for the products and services each brand offers. As we continue to expand, we want to hire dedicated staff and run a proficient business.
Vision
Vision
To be the nation’s leading retail and restaurant management-services company in total sales, operational metrics, customer satisfaction, and unit-level economics.
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401(K)
Health Insurance
Vision & Dental Insurance
Life Insurance
Paid Time Off
Paid Vacation
FREE Brand Meals